Privacy Policy
When you use Dumonde.ae or its Services, you trust us with your information. This Privacy Policy helps you to understand what data we collect, why we collect it, what we do with it, and how we disclose, transfer and store it. This is important; we hope you will take time to read it carefully.
What Information we may collect from you
We (and our authorized service providers) collect information supplied by you via the Platform, other websites operated by us or any of our Platform customer service channels including without limitation on the phone, via email, or via our Live Chat feature (where available). For visitors to the Website, our web server, on specific occasions, recognizes and stores your computer’s IP address. This is used only as a support feature to ensure our customer’s identity. Your computer provides this information automatically each time you log on, unless you have activated blocking technology available in some browsers. We also may combine your IP with other information you provide us like your e-mail address. You provide this information when, for example, send us an e-mail, fill out a registration, answer a survey, complete a fulfillment order or sign up for a site newsletter. In any case, the price listed on the website shall be final.
- All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
- https://dumonde.ae will not pass any debit/credit card details to third parties.
- https://dumonde.ae takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However https://dumonde.ae (website) cannot guarantee the security of any information that is disclosed online.
- https://dumonde.ae is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.
- The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.
How we will use your information
We intend to use the Information only for the purpose of :
- Fulfilling our obligations under any sale and purchase contract and/or any other contract between you and our company,
- Publishing reports on trends in the usage of the Website and fulfilling the purpose of the your interaction with the Website
- To those of its employees, contractors and affiliates that need to know the information in order to process it on our behalf or to provide services available at the Website and that have agreed not to disclose it to others.
- Rendering services related to our business such as warranty or after sales services,
- Providing you with our latest product information and other related information from time to time, and/or
- Asking your opinions regarding our products and/or services.
If you object to your Information being transferred or used as stated above, please do not use the Website.
To whom we may disclose your information
- Our group companies;
- Carefully selected third parties with whom we have a relationship and who may contact you or utilize your data only for reasons pre-agreed with us, including marketing;
- Service providers who perform services on our behalf, such as: payment processing, information technology, Platform maintenance, surveys and market research, warehousing and logistics, couriers, advertising and marketing or any service required to process your Order;
- Our professional services providers such as: legal, audit, financial and insurance advisers;
- Any assignee, successor operator or prospective purchaser of the Platform or of us;
- Any legal, regulatory, law enforcement, government or municipal bodies;
- Any gift recipient or provider of any warranty in relation to your Order.
How we store your information and Security measures we apply
The Information that we collect from you may be transferred to, and stored at Secure servers destination inside or outside of the UAE. Any payment transactions carried out through our Platform will be encrypted using Secure Socket Layer technology. It is your responsibility to keep any Platform passwords or login codes issued to or chosen by you, confidential.Security measures have been integrated into the design, implementation, and day-to-day operations of the Platform as part of our continuing commitment to the security of electronic content and the electronic transmission of information. By using this Site, you agree that we will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties. We require all third parties to whom any personal data is disclosed to keep it secure, treat it as confidential and use it only for the purposes agreed with us.
How can you access and amend your information?
You can always login to your personal account, Set, Amend ,Delete your information whenever you want as per our convenience. To protect your privacy and security, we will verify your identity before granting access or making changes to your personally-identifying information.
What if we change our Privacy Policy?
How you can Contact us
If you have any concerns about your Information on the Platform, please contact us at care@dumonde.ae with a thorough description, and we will try to resolve it.